Computer help without the trip
Get remote assistance with Windows, software, email, printers, and everyday PC problems. We discuss the issue first and connect only with your permission.
How we can help
- Slow or freezing computers
- Software errors and installation
- Email and Microsoft 365 problems
- Printer and connectivity troubleshooting
- Performance checks and practical advice
- Malware issues suitable for remote repair
Some hardware faults require local service. We will explain the options and agree the scope and price before work begins.
How remote support works
- Tell us what is happening. Submit your issue using our contact form. We review requests Monday–Friday, 9 AM–6 PM Eastern.
- Agree on the service. We confirm whether remote support is suitable, explain the scope, and arrange a time. Pay only after we ask you to proceed.
- Approve your session. We send a Zoho Assist invitation. You approve the connection and can end the session at any time.
Remote support questions
What devices and problems can you help with?
Our standard service focuses on Windows computers, software, email, printer setup, connectivity, and malware issues suitable for remote repair. Tell us your device and problem first. Physical damage and failed hardware may need local service.
What does the $79 payment cover?
One fix for the originally reported issue. Additional or unrelated issues require a separate quote agreed before work begins. Applicable tax appears at checkout.
When should I pay?
Contact Memfix first. Once we confirm the issue is suitable and agree the scope and time, we will ask you to use the secure Stripe payment link. Paying alone does not book an appointment.
What if you cannot resolve the reported issue?
We provide a full refund for the $79 service if we cannot resolve the originally reported issue. Contact support@memfix.net with your request or payment reference. Your bank determines when the refund appears.
Can you access my computer without permission?
No. We use customer-approved, attended Zoho Assist sessions. You approve the connection and can end it at any time. Memfix does not record sessions or store your passwords. Please close private files before connecting.
How does the monthly plan work, and how do I cancel?
The $199 monthly plan covers up to 3 users and 3 computers, with up to 2 hours of remote support per billing month during business hours. Unused time does not roll over; extra work is quoted separately. No response time is guaranteed. Cancel through Manage subscription or email support@memfix.net before renewal. Cancellation takes effect at the end of the paid month, without a partial-month refund.